سياسة الخصوصية

Last updated: 1 September 2025

Our Privacy Policy

This Privacy Policy ("Policy") sets out how Flyesim collects, uses, discloses, transfers, and stores your personal data, and your rights and choices with respect to your personal data. It should be read in combination with our General Terms and, if you are a user of our Services, our Terms of Use.

When we say "Flyesim", "we", "our" or "us", we mean Flyesim Ltd, a company operating globally and registered in [insert jurisdiction/company registration details].

Where you have been provided access to Flyesim's Services by a third party (e.g., a travel agency, your employer, or a distribution partner), Flyesim may receive your personal data from them. You should also read their privacy policy, as they may collect, handle and process your personal data differently from Flyesim.

Personal Data we collect, and how we collect it

Personal data is any information that relates to an identifiable individual. We collect personal data in the following ways:

Directly from you – when you register for a Flyesim account, sign up for communications, make a purchase, contact us via email, or upload content to our app or website.
Through your use of the Services/Platforms – including your IP address, cookies, location, device/browser information, and how you interact with our app/website.
From third parties – such as when:
- you purchased Flyesim Services via a reseller or travel partner,
- you log in via Apple, Google, or Facebook,
- we collaborate with marketing/advertising partners, or
- public/third-party sources for compliance checks (e.g., eKYC).

Information we collect

Depending on your interaction with Flyesim, we may collect the following categories of personal data:

Account Setup Data – name, email, country, phone number, postal address, and if applicable, your relationship with the third party providing access (e.g., employer or travel partner).
Third-Party Login Info – login details (limited to what you authorize when using Apple, Google, or Facebook login).
Compliance Data – biometric identifiers (if legally required), date of birth, ID numbers, proof of identity, and KYC-related information.
Customer Interaction Data – your preferences, consents, support tickets, survey responses, reviews, and marketing communication choices.
Usage Data – device type, IP address, location, operating system, app/web activity (pages viewed, time spent, click-throughs).
User-Generated Content – comments, photos, videos, feedback, social media interactions, and review platform submissions.
Partner/Employee Data – if you are a business partner: company name, role, signature details, and correspondence.
Job Applicant Data – CV, cover letter, contact information, and any information disclosed during recruitment.

Why and how we use your personal data

We may process your personal data for:

Contractual purposes – to provide you with Flyesim services (eSIM activation, billing, customer support).
Legitimate business interests – such as fraud prevention, product development, customer engagement, and improving our app/website.
Legal compliance – such as eKYC, export control, tax, or data retention obligations.
Consent-based activities – such as marketing communications, surveys, or use of your uploaded content for promotional purposes.

You may revoke your consent at any time by contacting us at info@flyesim.net.

Who may have access to your personal data

Flyesim employees – limited to those with a work-related need.
Affiliates and subsidiaries – where necessary for global operations.
External service providers – hosting, payment processing, customer support, fraud detection, network operators.
Distribution and reseller partners – where you purchased Services from them.
Legal and regulatory bodies – if required by law or in response to valid legal processes.
Business transfers – in the event of a merger, acquisition, or sale.

Data retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once no longer required, we delete or anonymize the data.

Security

We apply technical and organizational measures to secure your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

International data transfers

As a global service provider, Flyesim may store and process personal data outside your country of residence. Safeguards (such as EU Standard Contractual Clauses, where applicable) will be implemented to ensure adequate protection.

Your rights

Depending on your jurisdiction, you may have rights to:

Access your personal data,
Request correction or deletion,
Restrict processing,
Object to processing (including for marketing),
Withdraw consent,
Request portability of your data.

You may exercise these rights via our app settings or by contacting us at info@flyesim.net.

Children

Flyesim Services are not directed to children under 13. We do not knowingly collect personal data from children under this age.

Local regulations

Flyesim complies with applicable local privacy laws, including:

EU/EEA (GDPR) – Data Protection Officer contact.
KSA (PDPL) – Users may lodge complaints with the Saudi Data and Artificial Intelligence Authority (SDAIA).
US (CCPA/CPRA) – California residents have rights to access, delete, correct, and opt out of data sales/sharing.
Other regions – Flyesim will align with the relevant national data protection laws (e.g., POPIA in South Africa, PDPA in Malaysia, DPA in the Philippines, etc.).

Contact information

If you have questions about how we process your data, please contact us:

Support: info@flyesim.net
If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.